The two plans differ by volume and nothing else. There is no feature you have to upgrade to reach.
No card to enter and no trial to expire. The 100 surveyed orders come back every month.
Start free$9 a month, billed by Shopify in USD. Cancel any time.
Start 14-day free trialEverything below is on the Free plan and on Growth. Not a preview, not a limited version. The plans differ by how many surveyed orders you get in a month, and that is the whole difference.
Multiple choice, Multi-select, Rating scale, Star rating, Faces, Free text. NPS, CSAT and CES ship as presets on the rating scale, scored for you.
Show a question only when an earlier answer matches, so customers see a survey shaped by what they told you.
Ask new and returning customers different questions, or the same ones.
Every answer ties to the order it came from, so a channel breakdown carries real revenue, not just counts.
Start from a written question rather than a blank field, and offer a discount code for finishing.
Score trends, date range comparison, per question breakdowns, and the raw rows whenever you want them.
Shown one at a time, in the order you set, with a length warning when a survey gets long enough to cost you answers.
No emails, no addresses, no browsing data. Responses tie to the order, not to a person.
A surveyed order is an order where the customer answered at least one question. If the survey is shown and the customer ignores or dismisses it, it does not count.
On Free, once you reach 100 surveyed orders the survey stops being shown to new customers for the rest of the month. Nothing breaks and nothing is lost. Your dashboard, your responses and your exports all stay exactly as they are, a customer who is part way through a survey still finishes it, and the count resets at the start of the next calendar month.
One survey per store, up to 50 questions in it, on either plan.
No. The Free plan is $0 and needs no payment method. Install it, publish a survey and collect answers without entering card details anywhere.
On Free, once you reach 100 surveyed orders the survey stops being shown to new customers for the rest of the month. Nothing breaks and nothing is lost. Your dashboard, your responses and your exports all stay exactly as they are, a customer who is part way through a survey still finishes it, and the count resets at the start of the next calendar month.
No. Every question type, conditional follow-ups, audience targeting, revenue attribution, templates, discount rewards, analytics and CSV export are on both plans. The only difference is how many surveyed orders you get in a month.
From your Shopify admin, the same place you changed plan. Billing, trials and cancellation are all handled by Shopify, and cancelling drops you back to the Free plan rather than removing the app or your data.
Every feature, up to 100 surveyed orders a month. Live in minutes.
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